ShinyDress was founded with this idea “ Beauty should not be defined, beauty should be discovered”, ShinyDress is not only a vibrant online clothing store, we are also a professional dress customization company.We are mainly engaged in advanced customization of prom dresses, homecoming dresses, evening dresses. Now,We are striving to be an excellent online retailer,We offer prom dresses and special occasion dresses for all women, ensuring that every woman can find her own beauty.
Our Mission
Our mission is to discover the unique beauty of every woman and create her own unique dress for every girl. No matter which country you are from, no matter what ideas and designs you have, you can contact us and we will provide you with the most perfect dress according to your requirements.
Our Value
We firmly believe that no matter what body type you are, you can find your dream dress here. Our dresses are affordable and we will let you discover your own unique beauty.
Our Team
We have excellent pre-sales service personnel, professional after-sales service personnel, experienced designers and dress production teams, we choose high-quality fabrics, and each dress is purely handmade with exquisite craftsmanship.We will spare no effort to make your dress, customer satisfaction is our lifelong pursuit.
Our Contact Details
Please contact us if you have any questions. We will reply you immediately when we see the email, which usually takes 24-28 hours, please understand.
Email Contact: shinydress12@outlook.com
WhatsApp Contact: +8615312184797
Pinterest Contact: https://www.pinterest.com/ShinyDress1/
]]>Most of the countries we ship to have regular, standard and fast shipping services. After entering the ship to address, you will see the available delivery services.
Regular transportation and all express transportation services have tracking services. You can see your package delivery information and tracking number in the ShinyDress account so you can follow its journey: just log in to your account and view the information in my order.
When destination and delivery service are selected, the checkout page will automatically calculate the freight.
Our carrier delivers work during normal business hours and may need to sign the receipt, so we suggest that your order should be delivered to an address where someone can receive it.
Your order will be sent by the most suitable carrier, depending on size and weight.
Once your order arrives in your country, it will be delivered to the internal postal service according to standard delivery procedures.
Please note that no delivery will be made on any public holiday dates in your country. In this case, please wait for your order to arrive on the next working day.
How to track orders?
Shipment information - tracking number, shipment method, etc. can be found in my order. Please log directly into your ShinyDress account and check my order.
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com
Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
Expected delivery date
Considering the expected delivery date, the delivery method you choose and the processing time (the time required to make the dress), we can estimate the delivery date. ShinyDress, thank you for your understanding!
Receiving time (total time)
Processing Time Shipping Time Payment Confirmation Receive Your Order
Receiving time (the time required for the order to receive goods successfully after placing the order) = preparation time (about 5-7 working days) + delivery time (about 3-10 working days)
Receiving time (the time required for you to successfully receive the order after you place the order) = processing time ( Within 15-30 Business Days) (From Jan to April) + shipping time (about 4-7 working days)
Receiving time (the time required for you to successfully receive the order after you place the order) = processing time (Within 10-20 Business Days) (From May to Dec) + shipping time (about 4-10 working days)
Receiving time (the time required for you to successfully receive the order after you place the order) = processing time (about 20-40 Business Days) (From Jan to April) + shipping time (about 4-7 working days)
Receiving time (the time required for you to successfully receive the order after you place the order) = processing time (about 15-25 Business Days ) (From May to Dec) + shipping time (about 4-10 working days)
Special Estimated Delivery Time For Rush Order:
Rush order: within 15 workding days please add $30.00 , this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.
After you place an order on our website, ShinyDress will do her best to prepare the product as soon as possible. We will send you the goods by the date you require. But we can't guarantee you exactly how long it will take to get there. No matter what the situation is, we will send the goods to you before the delivery time, and try our best to negotiate with the relevant shipping companies, taking you as the priority.
How to get my item faster?
Select Rush Order
Shorten the time to make your dress by selecting the urgentorder. The cost is $30.00 .You can choose the rush order option when you order it from us.
My order has not arrived yet. What's wrong?
If your order does not arrive by the estimated delivery date, we will help.
Does your order have special date requirements? Has this date passed? Did you choose an expedited order?
I paid for expedited shipping, but I'm in a country that requires customs fees. what should I do?
Considering the interests of our customers, we must send your order by regular mail. Please understand us. Tariffs are beyond our control, so we cannot guarantee that there will be no taxes, nor will we be liable for any. We apologize for the inconvenience. Please determine whether there are tariffs before ordering, so as not to be embarrassed by tariffs.
I'm in urgent need of the ordered products, so I'd like to send them by express mail.
ShinyDress is happy to provide our customers with fast transportation services. However, there are other costs to consider before choosing this option. Once the package arrives in the destination country, any customs or import duties will be levied. These charges must be paid by the addressee of the package. Unfortunately, customs policies and import taxes vary greatly from country to country. We can't control these costs or tell you what they are. We recommend that you contact your local customs before placing an order to understand the current charges so that you are not surprised by the unexpected charges.
Please note: if you choose express, please remember to leave your contact number; this is necessary for express.
Who is responsible for tariffs?
The receiving party / buyer is responsible for any customs fees that may be charged at the time of delivery. How much duty is levied depends on the customs policy of each country.
About apo / FPO / DPO shipment
Sorry, PO box and military address (APO, FPO) could not be delivered. For the U.S. region, please leave a message when you place an order. For example, if you are in Guam, Puerto Rico, you can state Guam, Puerto Rico in the country section. Customers from Brazil should leave a message to provide us with your 11 CPF, because your customers need it.
Note: if you choose regular delivery, your package will be delivered directly to your home only once, or will be sent to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
What happens if I'm not here when the order arrives?
If you are not present when the package arrives, the carrier will leave a card or call to tell you where it is. It can be in a safe place, or a card detailing how to pick up or reschedule a shipment. If you do not receive any information from the carrier please contact our customer service immediately, Our email :shinydress12@outlook.com we will assist you to find your package, please don't worry.
Cancellation Policy
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.( But we need to subtract the 7% PayPal fee + Website transaction fee )
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please email shinydress12@outlook.com for help.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.
Exchange
1.contact us within 7 days after you receive the items.
2.We will send new dress once we received the item you returned.
3.You need to pay the return shipping fee and the shipping fee of new dress.
Any questions please contact us : shinydress12@outlook.com
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Please select your favorite colors according to the actual color charts below. Please kindly make sure that you choose the correct color number from the correct fabric color charts. Please also kindly allow the tiny color differences caused by different fabric and monitor condition. Enjoy your shopping!
Tulle:
Organza:
Omber Color:
Spandex:
Sequin:
A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-measure dress from shinydress, we strongly encourage finding a professional local tailor who can help you measure accurately. Here, we'll show you which measurements are needed and how to correctly take them. Warning: measuring yourself at home is trickier than you think! For best results, always have your measurements taken by a professional local tailor.
Thank you so much for your order! We really appreciate it.
Once your order is placed, you will receive an order confirmation email within 48 hours. Please attention your email.
Time
♦ Total Delivery Time = Processing Time + Shipping Time
Processing time:
Occasion Dress: Within 10-20 business days (May-Dec)
Occasion Dress: Within 15-30 business days (January-April)
Wedding dress: 15-25 working days (May to December)
Wedding dress: 20-40 working days (January to April)
♦ Shipping costs and Shipping Time
Standard shipping:Shipping Fee is $35, shipping method is UPS /USPS /TNT, shipping time is 15-20 business days
Rush Order Shipping:Shipping Fee is $65, shipping method: Fedex / DHL, shipping time 7-15 business days
(If your order contains multiple items, they will be shipped together)
Note: The shipping fee is prepaid before shipping, so there will be no extra fee, please note that some countries, there will be customs duties, this tax should be paid by the buyer, in order to save your cost, we usually write less on the invoice price.
If you find that the package is damaged, please refuse to sign and contact us at the first time, we will help you solve all problems.
MAIN SHIPPING METHODS
Shipping Methods |
Shipping Fee |
Shipping Time |
Shipping Way |
Standard Shipping |
$35 |
15-20 business days |
USPS / UPS / TNT |
Rush Order Shipping |
$65 |
7-15 business days |
DHL / Fedex |
Shipping Guide
To better communicate with you, please provide a valid email address and check your email for any updates after your purchase. Once you place an order, we will contact you via email to confirm your order. If your billing address is a PO Box then you must provide us with your physical address via email.
How to track an order?
Shipping information - tracking number, shipping method, etc. can be found in My Orders. Please log in directly to your ShinyDress account and view My Orders.
If you have a tracking number or delivery confirmation number, you can track your package through the carrier's website.
We have partnered with several reputable shipping companies for the destinations we serve, including DHL, TNT, UPS, FedEx, USPS and more. Whenever an order ships, we will send you a tracking number so you can track the status.
Below are links to all the delivery companies we use so you can track your order
DHL: http://www.dhl.com/en.html
UPS: http://www.ups.com/tracking/tracking.html
TNT: http://www.tnt.com/portal/location/en.html
FedEx: http://www.fedex.com/us/track/
USPS: https://www.usps.com
Apo / FPO / DPO shipments
Sorry P.O. mailboxes and military addresses (APO, FPO) cannot be delivered. Please leave a message to place an order in the US region. For example, if you're in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of your order. Customers from Brazil please message us with your 11 CPF.
Note: If you choose regular delivery, your package will be delivered one time directly to your home, or to your local post office. You will then need to bring your tracking number and your personal ID to collect your items. We will notify you as soon as your package is dispatched.
Please note that you may not be able to track every shipment notification email received within the previous 24-48 hours. If after 48 hours you are still unable to track your order, please contact us. our email: shinydress12@outlook.com
1. With PayPal, you can send payment quickly and securely online.
2. Through PayPal, you can pay with credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
Advantages with using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account). Rosewe doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
Paypal is accepted here, which is quite easy, safe and convenient!
]]>We request information from the user on our order form. Here a user must provide contact information (name, phone number and shipping address) and financial information (credit card information). This information is used for billing purposes and to fill customer’s orders.
We use IP addresses to analyze trends, administer the site, track users’ movements, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
We may share aggregated demographic information (any personally identifiable information) with our partners and advertisers. We cooperate with outside shipping companies and credit card companies for goods and services. These companies do not share, store or use personally identifiable information.
We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry - SSL.
Moreover, all of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
If at any point we decide to use personally identifiable information in any manner, we will notify users by way of e-mail. You have the choice whether to agree or not. The information will be used in accordance with our privacy policy.
]]>Return
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. If you request 100% same as the picture, please don't make payment. I am sorry for it. but take it easy, if there are our problems to make dresses wrong size, color, style, please contact us, we will help you deal with related issues!If it is because of your reasons, you need to take some responsibility.Hope you can understand.
For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.
For accessories, we do not accept return. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 7 days since you receive the dress. We can solve this thing together .
Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we cannot guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
Please carefully follow our guide:
1. Contact us within 7 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3,Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4,Just quality problems or size mistake, we accept returning.
5. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
6. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
7.The shipping method that we used for you then when you ship it back you must use the same one. If we ship the dress to you by DHL/UPS then you need to use this one, too.
8.All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service.
Please Note:
We reserve the right not to process the refund if they are returned in unacceptable condition.
Any questions please contact us : shinydress12@outlook.com