1,when you order please tell me your phone number for shipping needs .(this is very important )
if you need customize the dress color and size ,please note me your color and size as below:
*Shoulder to Shoulder (measured from the back)_______inch/cm
*Hollow to Floor(without shoes)__________inch/cm
*Your Height ( From your head to your foot without shoes )__________(important)
*your high heels height : __________inch/cm
2, How to Order*:
Step1: click on "Add to Cart"
Step 2: choose check out
Step 3: fill your Standard size or Custom size,to make perfect fit,we suggest fill your custom size,please read "How to Measure"
Step 4: Check Out,and write your detail shipping information including shipping phone no.
3, Delivery time:
Rush order: within 15 days, please choose the rush order option when you pay for it
Total time: 22-32 days
Processing time: 15-22 business days
Shipping Time: 7-10 business days
4, Shipping: by UPS or DHL,and so on
5, Payment: Paypal
6,Customers Need To Know :
All of the dresses are not "on the shelf".We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives. Our tailors will craft each dress to order even for a standard size .7, In order to help you to get your return/refund smooth, please read below policies carefully in advance.
In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.
In this case,if you also like the color we send you and are willing to keep it,we would like to make some compensation for this. Or you can exchange it under our charge.
Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and Printers may make color tones appear slightly different than the actual fabric. So we won't take this as wrong color case,hope you can understand.
If the dress is fine but you just don't like it anymore:
We do not accept return just because customers do not like the item you received even it is right for everything.
We do not accept cancellation of orders in the production process, if the cancellation, only get a partial
Custom sizes and custom colors are not returnable
We don't accept returning for the following cases:
1) Custom-made items ( Note : Custom sizes and custom colors are not returnable )
2)Items that have been worn, changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. When You return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Process of Returning:
1) Contact our customer service within 2 days from the day you received your item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. More than two days,we have the right to Refuse to return.
2) Once Customer Service has approved your request, they will send a Product Return Form to you. Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package, your return will be processed within 5 business days. Items returned in unacceptable condition we will not process as refunds.
4) All returns costs (customer bears the shipping cost)
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
The customer service is above excellent. They reply faster than any other service rep I've experienced. Very helpful throughout the entire process. Make sure you follow the size chart when you order even if you thought you'd be bigger or smaller. Or, better yet, send in your measurements. I personally measured myself and then ordered the size that best fit. It worked it out! I love the dress. Beautiful dress 🖤 I am 5'5" and 118 pounds and ordered a size 4.